Why has my Legacybox Membership price changed?Updated 20 hours ago

We periodically update our membership pricing as we continue to improve the Legacybox experience, making it easier to view, organize, share, and preserve your memories over time.

Price adjustments may also reflect broader changes such as increased costs to store and deliver your media securely, as well as changes in taxes or market conditions.

Looking for the 2026 changes? Legacybox now has one membership with two plans, Family (formerly Legacybox Cloud) and Backup (formerly Legacybox Backup), and the price of each changed in 2026. Both are explained in 2026 Legacybox membership price updates.

Common questions about price changes

How will I be notified of a price change?

If your price is changing, we’ll send you an email in advance of your next billing date with details about the new price and when it takes effect.

You can also review your billing details at any time in your account, including your current plan, price, and next billing date.

Note: If your membership is billed through a third party, that provider may send the price change notification.

What if I didn’t see the email?

If you didn’t receive a notification, please check that the email address associated with your account is correct and review your spam or promotions folders.

Where can I see current plans and pricing?

You can view your current plan, price, and next billing date at any time in your account, and change your plan there whenever you like using the Change plan option. See How do I change my Legacybox Membership plan?

Can I keep my current price?

Once a price change takes effect, the updated pricing applies to all active memberships. You can change or cancel your plan at any time in your account.

Why was I charged a different amount?

There are a few common reasons your charge may differ:

• Your membership renewed at the new price after a previously announced change
• You (or someone with access to your account) changed your plan
• A promotional or discounted rate ended and your plan returned to standard pricing
• Applicable taxes or fees changed based on your location

You can review your billing history in your account.

How do I manage or cancel my membership?

You can change your plan, update your billing details, or cancel your membership at any time in your account.